These terms are a contract between you and us. By creating an account, buying a ticket, or entering any competition (including by the free entry route), you agree to them. If you don't agree, please don't use the site.
1. Who we are
PixelComps is operated by Pixel Competitions Ltd (company number 17179948), registered in England and Wales, registered office The Pump House Office 4, Coton Hill, Shrewsbury, SY1 2DP. In these terms "we", "us" and "our" mean Pixel Competitions Ltd, and "the site" means pixelcomps.co.uk. Email us at [email protected].
2. Who can enter
- You must be 18 or over and resident in Great Britain.
- Our employees, our suppliers connected with running a competition, and members of their immediate households cannot enter that competition.
- By entering you confirm you meet these conditions. We may ask for proof, and we can disqualify you if you don't provide it within a reasonable time.
3. Your account
- Open one account only, with accurate details. If we consider that multiple accounts have been opened by the same individual, all accounts other than the first that was opened will be closed.
- Keep your login secure. We strongly recommend turning on two-factor authentication (2FA). Tell us straight away if someone accesses your account without permission.
- You're responsible for everything done through your account.
4. How competitions work
- Each competition has a set number of tickets, a ticket price, and an opening and closing date, all shown on the site. Competitions will be open for at least three working days to allow postal entries to be received. Times shown are UK time.
- A maximum number of tickets per person may apply and will be shown on the competition. Any ticket limit applies to your paid and free entries combined.
- To enter, pick a competition, and buy your tickets. A free entry route is available (see section 5).
- Entries must be received before the closing date. Entries received after the closing date will not be entered into the draw and any payment made for the relevant tickets will not be refunded.
- We will not change a competition's closing date except where circumstances outside our reasonable control make it unavoidable and the change would not be unfair to entrants. We won't extend a closing date just to sell more tickets.
- We may cancel or void a competition only where reasonably necessary as a result of circumstances outside our reasonable control, or where required to preserve the integrity, fairness or lawful operation of the competition. If we cancel a competition, everyone who paid to enter will receive a full refund of that competition's ticket cost. There's no minimum number of entries; we won't cancel, suspend or extend a competition solely because fewer than expected tickets have been sold.
5. Free entry route
You can enter any competition for free, with the same chance of winning as a paid entry, by post:
- Send your entry in a stamped, addressed envelope to: Pixel Competitions Ltd, The Pump House Office 4, Coton Hill, Shrewsbury, SY1 2DP. Postage is at your own cost; unstamped or postage-due entries won't be accepted.
- Include your full name, address, email, phone number, and the competition name. The details must match your account.
- One entry per envelope; bulk entries in one envelope count as a single entry. Hand-delivered, illegible, or incomplete entries don't count.
- Your entry must arrive before the closing date and before all tickets in the competition have been sold. Proof of posting isn't proof of receipt, and we won't acknowledge entries.
- Each valid postal entry will be allocated one ticket in the relevant competition. You may submit more than one free entry, but each entry must be sent separately in accordance with this section. Each free entry will have the same chance of winning as a paid entry.
6. Payments
- Payments are processed securely by Cashflows. Prices are in GBP (£).
- We accept debit cards only and do not accept credit cards. Where a card can't be confirmed as a debit card, the payment may be declined.
- Buying a ticket authorises us to charge your chosen payment method and forms a contract with us under these terms.
- We don't take cash. Refunds and winnings are returned, where possible, to the payment method they came from.
7. The draw and choosing winners
- Winners are picked by a verifiable random draw within 7 days of the closing date. The draw is run on our provably-fair system (see pixelcomps.co.uk/provably-fair).
- An entry list showing ticket numbers and the entrant's first name and last initial may be published on the site and shown during the draw. The same identifying details of all competition winners will be published on the site. If you'd rather your identifying details do not appear, email us at least 48 hours before the draw. If you do object to your identifying details being published, you acknowledge that we may still be required to provide winners' identifying details to third parties including the Advertising Standards Authority on request, to demonstrate that a valid draw took place.
- Instant wins: some competitions allocate prizes to specific ticket numbers at the point of purchase. If your number matches, you're told straight away. Instant wins are separate from the main draw and don't affect your entry into it.
- The result is final and we won't enter into discussion about it.
8. The prizes
- Each prize is described on the competition page, correct to the best of our knowledge at the opening date.
- Some competitions may offer a choice between a specified non-cash prize and a stated cash alternative. Where a cash alternative is available to the winner, this will be explained on the competition page.
- Prizes are subject to availability. We may substitute a prize with one of equal or greater value, or offer a cash alternative, if the prize becomes unavailable or circumstances outside our reasonable control make it necessary.
- Prizes can't be transferred or exchanged unless we say otherwise.
- We don't warrant a prize's value or condition beyond what the law requires. Your statutory rights aren't affected.
- If the prize is a vehicle: it comes with a valid MOT where required, but no insurance, no road tax, and no responsibility once delivered. Before delivery or collection, we will give the winner the information reasonably required to arrange insurance and vehicle tax. You're responsible for insuring and taxing the vehicle, holding the right licence, and using it safely and legally.
9. Winners: notification, ID and publicity
- We'll contact the winner using the email or phone number on their account as soon as practical after the draw.
- You must respond within 14 days. If we can't reach you or you don't claim your prize within that time, the prize may be forfeited and we may draw a replacement winner using the same process as the original draw.
- To prevent fraud and meet our legal obligations, we may ask a winner for valid government-issued photo ID before releasing a prize. If acceptable ID isn't provided within 14 days of our request, the prize may be forfeited and we may draw a replacement winner using the same process as the original draw.
- You must claim a prize yourself; no one can claim on your behalf. Cash prizes are paid to a bank account in your name once you've shown you're the account holder.
- We're not responsible for a prize once it has been delivered to and received by the winner or a person nominated by the winner to take delivery, and we're not liable if you can't or don't take up a prize.
- To meet the CAP Code (which the ASA enforces), we publish a winners list and entry list on the site, ordinarily showing the first name and last initial of major winners. Tell us before the closing date if you object, though we may still have to give your details to the Advertising Standards Authority to prove the competition ran fairly.
10. Loyalty points
- Loyalty points are an optional feature that may be switched on or off at any time, and may not be available on every competition.
- When the feature is on, you may earn points on ticket purchases and redeem them as credit towards future tickets.
- Points have no cash value and can't be transferred or exchanged for money.
- We may change or withdraw the points feature, and change earning and redemption rates, on reasonable notice. If we withdraw the points feature, we will provide a reasonable period in which existing points may be redeemed.
- We may revoke points where we reasonably consider they were earned through fraud.
11. Refunds
Tickets are non-refundable, whether or not the draw has taken place. The only exceptions are where we cancel or void a competition (section 4) or where the law gives you a refund right. No refund is due if you change your mind, or if you're later found ineligible, become ineligible, or are disqualified.
12. Things you must not do
You must not:
- use the site unlawfully or against the spirit of a competition;
- open multiple accounts or get round ticket limits;
- use bots, scripts, or automated tools, or interfere with the site or a draw;
- commit payment fraud or give false information;
- be abusive to us or anyone connected with us.
If you do any of these, your entries can be voided with no refund and you may be banned from future competitions.
13. Technical failures
We are not responsible for any loss, interruption or failure of service caused by events outside our reasonable control. Where a technical failure materially affects the administration, integrity or fairness of a competition, we may take such steps as are reasonably necessary to preserve its proper operation, including voiding affected entries, suspending the competition or cancelling it in accordance with section 4.
14. Suspension and termination
We may suspend or close your account for breaking these terms or for suspected fraud. Unredeemed loyalty points may be forfeited on account closure. Any pending prize may be withheld if we reasonably believe the winner is ineligible, has committed fraud, provided false information or has otherwise materially breached these terms.
15. Responsible play
We want playing here to stay fun and affordable. You can manage your own limits from your account dashboard, where you can set spend limits or self-exclude for a chosen period. Our full Responsible Play Policy explains every tool and where to get support. If gambling is affecting you or someone you know, free, confidential help is available from GamCare (0808 8020 133) and BeGambleAware.org.
We are committed to protecting customers who may be vulnerable or at risk of financial harm. Where we reasonably believe that participation may cause harm to a customer, we may apply account restrictions, suspend participation or require additional information before permitting further entries.
We will not send marketing communications to customers who have self excluded, opted out of marketing or otherwise requested that we do not send such communications.
16. Complaints
The outcome of a properly conducted draw is final. This does not prevent you from raising a complaint about the administration of the competition under our Complaints Policy. We aim to deal with complaints fairly, consistently and promptly.
17. Anti-money laundering
We won't allow our systems to be used for money laundering or other crime. We may verify your identity, keep records of entries and payments, return funds to their original source, and refuse or close accounts that give false information or look suspicious. We'll report and cooperate with the authorities where required.
18. Our liability
As far as the law allows, we're not liable for indirect or consequential loss, or for loss or injury arising from taking up a prize except where it results from our negligence. We will not accept liability for losses arising from technical failures, data delays or third-party data errors, except where caused by our negligence. Nothing here limits liability that can't be limited by law, including for death or personal injury caused by negligence or fraud, and your statutory rights aren't affected.
Subject to the above, our maximum liability to you for any one incident or connected series of incidents is limited as follows: (a) where it relates to a competition in which you won a prize, to the cash value of that prize; (b) where it relates to any other competition, to the total entry price you paid for the affected competition.
19. Your data and privacy
We use the details you give us to run competitions, contact winners, and meet legal obligations, as set out in our Privacy Policy (pixelcomps.co.uk/privacy). If you ask us to delete your details or stop contacting you, we won't be able to enter you into competitions or tell you if you've won, and no refund will be due.
20. Not affiliated with social platforms
Our competitions are not sponsored, endorsed, or run by Meta (Facebook/Instagram), TikTok, Apple, or Google. Those platforms have no liability or responsibility for them.
21. Changes to these terms
We may update these terms from time to time. Changes will only apply to competitions entered after the amended terms take effect, unless a change is required by law or is necessary to correct an obvious error and does not materially disadvantage existing entrants. The current version is always on the site, and we'll give reasonable notice of material changes by email or a prominent site notice. Continuing to use the site means you accept the latest version.
22. General
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
If any part of these terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of these terms and conditions, and all provisions not affected by such invalidity or unenforceability shall remain in full force and effect.
No person other than you and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.
These terms (together with the Privacy Policy and any competition-specific rules shown on the site) are the entire agreement between you and us about your use of the site, and replace any earlier agreement or understanding on the same subject.
23. Contact us
Pixel Competitions Ltd, company number 17179948 (England and Wales)
Registered office: The Pump House Office 4, Coton Hill, Shrewsbury, SY1 2DP
Email: [email protected]